![]() If you don’t know the person who paid you: If you don’t have access to a Venmo balance, or if the full amount isn’t in your Venmo account, the payment will be funded with the payment method you select. If the full amount you received is still in your Venmo account, that money will be used to fund your payment back to them-assuming you have access to a Venmo balance. Payments on Venmo can’t be cancelled once they’ve reached your Venmo account. If someone you know sent you a payment by mistake, or if they made a mistake in the payment, sending the money back to them typically resolved the matter. Make sure the person who sent the money was actually your friend. There’s an issue with a payment I receivedīefore taking any action, we recommend checking the profile that sent you the payment. Check out this article if you sent your payment via iMessage. Note: Payments sent via iMessage work a bit differently. ![]() If you sent a payment to a phone number or email address that has not been registered with a Venmo account yet, you can take back the payment in the “Pending” section of the Venmo app. ![]() Note: Opening a dispute on these types of payments will not rectify this situation. If you believe that you are the victim of a scam, or you have paid the wrong person, please contact us as soon as possible. Venmo Support cannot reverse a payment at the sender’s request.
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